811 Information

One easy phone call to 811 starts the process to get your underground utility lines marked for free. When you call 811 in South Carolina, you will be routed to P.U.P.S. An operator will ask you for the location of your digging job and route your ticket request to affected utility companies. Your utility companies will then send a professional locator to your location to mark your lines within a few days. Once your underground lines have been marked, you will know the approximate location of your utility lines and can dig safely, because knowing what's below protects you and your family. Always call 811 before starting any digging project!

The Call
As any professional will tell you, smart digging always means calling 811 before every job. Homeowners often make risky assumptions about whether or not they should get their utility lines marked, but every digging job requires a call - even "small" projects like planting trees and shrubs. Knowing when to call is half the battle.

When you call before you dig, you'll prevent unintended consequences such as injury to you or your family, damage to your property, utility service outages to the entire neighborhood and potential fines and repair costs. After all, do you really want to be the person who knocks out the neighborhood's cable service during the big game?

The Wait
Good job - you've taken the first step toward safe digging and made a quick call to 811! But wait, what happens next? Well, since your call was routed to P.U.P.S., locate crews from member utility companies have found out exactly where you are planning to dig and are on their way to mark where those hidden underground utility lines are under your lawn!

Most locate crews will arrive to mark your property within a few days and will make sure you know exactly where to dig.