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About PUPS

How to Use P.U.P.S.

Who should use P.U.P.S.?

  • Operators
  • Excavators
  • General Public

The information you need to know before you call P.U.P.S.

  • County, City, or Township
  • Location of work -- Street Address
  • Intersecting Streets/Roads
  • Distance From Intersection/Direction
  • Extent of Work Front/Rear/Both Sides
  • Date of Excavation
  • Start Time of Excavation
  • Type of Work
  • Caller's Name
  • Contractor/Contact Number
  • Contact Person/Additional Information

How to use P.U.P.S.

  1. The excavator dials the PALMETTO UTILITY PROTECTION SERVICE, INC. at 1-888-721-7877 Monday through Friday, 7:30 am to 5:30 pm, excluding holidays.
  2. A P.U.P.S. operator records the necessary information, tells the caller who will be notified, and gives the caller a Ticket Number.
  3. The location request message is transmitted to owners of underground facilities that are members of the P.U.P.S.
  4. Underground facility owners mark the locations of facilities at the excavation site.

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