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These are the different types of tickets:

PUPS TICKET TYPES

Cancel - This type of request is sent to all utilities if a caller or contractor calls in to change anything on the original ticket. Cancellations are only to be done before the 72-hrs has expired.

Emergency - This ticket is sent to the member utilities and/or Contact Locator(s) when the excavation type of work is an emergency because of immediate danger to life, property, health or restoring existing service.

Meet - This is a ticket taken when a caller requests for locators to meet on the job site. P.U.P.S. does not schedule the date and time for a meet. The member utilities and/or the contract locator(s) are responsible for contacting the caller to set up a meet date and time to go over the site(s) and locate the underground utility lines.

Normal - This is a ticket taken in a normal routine. The South Carolina State Law requires a 72-hr notice. If more than 72 hrs is requested, it can be scheduled up to 10 working days in advance.

No Show - This is a follow up when a caller calls back and states the area is not marked and the 72-hour notice has expired and ask the caller what utilities have not marked.

Survey - This is a normal excavation ticket. A survey ticket is for survey purposes and does cover digging.

Resend - Resend is a function used when a previously entered ticket needs to be resent to selected member utilities, notes and/or other information can be added, without changing the original information.

Updates - Updates are for people whose digging work will last longer than 15 working days and the work has already started or is in progress. An update will keep markings visible for the job duration.

Design - A Design ticket is a new non-excavation ticket. A Design ticket is a voluntary program that our Member Utilities are not required to mark.

Remark - This type of request is used when a previously entered ticket needs to be remarked to selected member utilities without changing the original information. A remark ticket can be sent as long as it is within the 15-day working limit.