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Web Locate Entry

Locate Information for Entering Tickets:

Normal notice tickets may be entered from this website. These are tickets where digging will take place and you are giving the 72 hour notice required by the South Carolina State Law.  No emergency, meet, or survey tickets maybe entered on this web site, please call them into P.U.P.S. call center at (888) 721-7877 or within SC dial 811.

Update tickets may be entered from this website. These are tickets where digging has not been competed and work has began.

 Distance:  No more than a distance of 1320 feet (a quarter of a mile) should be put on one ticket.  If the distance is more than 1320 feet, this will require more than one ticket according to the distance.  (Example:  a 4000ft of area would require 4 tickets, etc.)

 Easements/Right of ways:  For request giving an address and easement or right of way to be marked requires 2 tickets, one for the address and one for the easement/right of way.  A request to have an easement/right of way to be marked going down more than one street, requires a separate ticket to be issued for each street.  The street that the easement/right of way is off of will go in the street field. (Example:  in the easement between Devine Street and Blossom Street; when enter one road in the Street Field, other road in the Intersecting Road Field and put marking instructions in the Where on Worksite Do Lines Need to be Marked?)

 Intersections: A request to have an intersection located requires only one ticket when the work is being done at the intersection alone and does not continue down any of the streets or if the caller requests a 50 feet radius of the entire intersection.   (Example:  mark complete inters; 50ft radius of the entire intersection; or north side of the inters, etc.)

 Address:  There will only be 5 addresses per locate request and the must be side by side; same with apartment numbers, buildings and lots.  (Example Lots 1,3, 5, 7, 9 on Any Street; these lots are side by side)

 Locates involving 2 or more streets:  A request for a location that has distance going down two (2) or more streets intersecting or joining together requires a separate ticket for each street on which work will be done.  Each ticket must include a starting and stopping point.  The street on which the work will be done goes in the SITE STREET NAME field and the streets the work will be going from and to in the NEAREST INTERSECTING STREET field.     (Example:  Excavation work will be going down south side of Main Street from Elm Street to Pine Street and going down the west side of Pine Street from Main Street to First Avenue.  On the first ticket put "Main Street" in the SITE STREET NAME field and "Elm Street and Pine Street" in the NEAREST INTERSECTING STREET field; in the WHERE ON WORKSITE DO LINES NEED TO BE MARKED? field put the marking instructions "mark on the south side of Main Street from Elm Street to Pine Street".  On the second ticket follow the same procedures in entering the information for Pine Street.)

White lining, stakes or flags:  If the area has been marked in white paint, flagged or staked, you must explain where these marking are located on the property. For example:  There is a red stake in the back yard near the property line, locate 30ft in all directions of this stake.

DONE BY FIELD: This field is for the name of the company or person doing the excavation specified in the "Work Type" field on the ticket.  It is important that this information is entered correctly, especially if the digging work will be done by someone other than the company given in the "Company" field on the ticket.  The company or person given in the "Done By" field is covered on the ticket for the type of excavation work that is given in the "Work Type" field.

If a company has different sub-contractors who do their excavation work and do not know which sub-contractor will be doing the work at the time the company has a ticket processed, this information must be given and entered on the ticket request in the "Done By" field as "subcontractor for (Company Name Calling in Ticket)".

Example:  

Done By: Subcontractor for ABC Electric Company

 

If you know whom the sub-contractor (s) is, be sure to enter or give their name (s).  The thing to remember is the person or company doing the excavation is to be stated in the "Done By" field.  If there are any questions, problems, cuts, legal issues, etc. that occur at the excavation site, it will be the responsibility of the company (which had the ticket processed) to determine which sub-contractor was doing the excavation work.

 

If multiple people or companies are on site doing the work, this information will need to be entered or given to operators to be noted on the ticket request in the "Remarks" field.

Example:

Done By (field): **SEE REMARKS**

Instr/Remark (field):  Done By: Joe's Backhoe Service will be clearing the lot and Alex's Well Company will be installing water lines and a well

 

Adding Sub-contractors to tickets:

Keep in mind that a subcontractor can only be added to a ticket if they are a subcontractor for the company that called in the original ticket or is calling in the ticket and must be doing the same type of work.

 

Abbreviating Street/Road Names:  All street and road names must be spelled out in their entirety.  Street and road names are not to be abbreviated due to the abbreviation interpretations can vary.

Good Through Date

    The ending date of the 15-working days for which the Locate Request Ticket is good or valid

 

Call Back Date

     The date by which the caller/excavator is to call back to update or extend the 15-working day time frame on a locate ticket, if needed

 

Ticket Number

    The number of the Locate Request Ticket that is processed for notification of an excavation/job site to have underground utilities marked

REMEMBER GIVING YOUR INSTRUCTIONS OF WHERE TO MARK, PUT YOURSELF IN THE PLACE OF THE LOCATOR.  IF YOU HAD TO PICK UP THIS INFORMATION AND GO TO THE SITE THAT YOU HAD NEVER BEEN TO BEFORE, WOULD YOU BE ABLE TO FIND THE AREA.

Effective immediately, P.U.P.S. now screens Updates. When calling in tickets to be updated, the work has to be in progress or already started. If work is not in progress or has not been started, a new ticket is required giving a 3 working day (72 hours) notice prior to the work start date.

Thank you for your cooperation on this.

** Please note that tickets entered in after 2pm may not be processed until the next business day. **

Please contact P.U.P.S. at 1-800-290-2783 press 1 if you have any questions on how to enter your locate.

Thanks,

P.U.P.S. Staff

 

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